Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Q: Do you have a physical store to shop at? A: No at this time we are purely a home based business located in Austin Texas. Q: How long have you been in business? A: We've been in business for eight years since 1997. Q: When can I expect my order? A: We ship within 7 days on most orders. Custom designs may take from 7-14 days depending upon material availability. Dried or preserved orders may take up to 3 weeks. In most cases we ship via UPS ground which takes 3-7 days transit. You will be emailed when your order has been shipped with the tracking and shipping information. Q: Do you take custom orders? A: Yes we welcome custom orders. We do require payment first due to the nature of the transaction. However, we make sure your complete satisfaction before shipping the finished piece(s). A photograph will be mailed to you prior to shipment for your approval. Most orders are completed within 7-14 days. Payment processing can be either by invoice via Paypal or by phone for credit card orders.

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